Refund policy

 

General Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at chahookss@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at chahookss@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at chahookss@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at chahookss@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Packages sent back without prior authorization items will be returned to the sender.

Please contact us before placing your order at BloodlinerichLLC@gmail.com.

You can always contact us for any return question at chahookss@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at chahookss@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at chahookss@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at chahookss@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at chahookss@gmail.com.

 

GENERAL STORE POLICY

  • No refunds. No refunds on Pre-orders (EXCHANGE INFORMATION IS  LISTED FURTHER BELOW)
  • No cancellations on already placed orders.
  • No switching/swapping items on already placed orders, that applies to orders that have not been shipped.
  • SALE ITEMS ARE FINAL SALE . SALE ITEMS are clothing with prices ending in .00 and are FINAL SALE
  • Silicone/Adhesive bras are FINAL sale items and are not eligible for exchange.
  • PLEASE TAKE YOUR TIME! ENTER YOUR ADDRESS AND EMAIL CORRECTLY DURING THE CHECKOUT. DUE TO THE HEAVY VOLUME OF EMAILS, IF YOU ENTER THE INCORRECT INFORMATION, IT MAY NOT BE CAUGHT IN TIME, AND YOU WILL HAVE TO PAY ANOTHER SHIPPING CHARGE TO HAVE THE ISSUE CORRECTED. 
  • WE WILL NOT BE ABLE TO ANSWER EMAILS ABOUT AVAILABILITY AND RESTOCKS. PLEASE JOIN THE EMAIL MAILING LIST TO BE NOTIFIED WHEN RESTOCKS ARE MADE.
  • Discount codes can not be combined on orders. Any discount codes must be applied on the order at the time of purchase.  Discounts will not be applied after an order has been completed. If you experience a problem with a discount code, contact us before you place your order@ Bloodlinerichllc@gmail.com
  • You can add insurance on your shipment if you would like for an additional charge. If you would like to add insurance to your order, you will need to contact us via email immediately after your order is placed, prior to a tracking number being printed for your order. Once the tracking number has been printed, insurance can not be added.
  • Damage, caused to lashes by applying, wearing, or cleaning,  is not covered for replacement

SHIPPING

  • Please allow 3-7 business days (not including weekends or holidays) for items to ship, excluding preorder items. All orders are shipped via USPS (US Postal Service), Monday through Friday (excluding holidays). A tracking number will be emailed to you once your order is shipped. USA delivery is within 3-7 business days after the order ships. International orders, please allow up to 15-20 business days for your order to arrive after the tracking number is emailed to you. Please also check with your local post office or customs after 10 days as the package may be held there. Longer delays may apply if you did not enter your full and complete shipping address. 
  • If you have made your payment with an e-check through PayPal, your order will not be shipped until the payment has cleared.
  • If you have NOT received a tracking number after 5 business days, please check your junk/spam then email us to inquire about your order. If you have any questions, please contact Bloodlinerichllc@gmail.com or visit our FAQ page. Please include your full name and order number for faster service. 
  • Once you have received a tracking number for your order, any issues or concerns regarding the shipment must be handed through the U.S. Postal Service, as the order is now in their possession. You can contact the U.S. Postal Service at www.usps.com, or (800)275-8777.
  • If a shipment is showing as "DELIVERED" with your tracking number, you will need to contact your post office, as that is a delivery issue, and we would not be able to correct a delivery issue. Delivery issues (including damage, theft, and mis- deliveries MUST be handed through the U.S. Postal Service.
  • If you have had issues with the postal service, we strongly encourage you to add insurance to your shipments. You can add insurance on your shipment if you would like for an additional charge. If you would like to add insurance to your order, you will need to contact us via email immediately after your order is placed, prior to a tracking number being printed for your order. Once the tracking number has been printed, insurance can not be added.

CLOTHING EXCHANGES

  • Regular priced items may be exchanged for a store credit to use towards a future purchase. Exchanges must be authorized, via email, within 3 calendar days from the date of delivery of the order. Upon your exchange being authorized, you will have to submit tracking information for the returned item within 48 hours.
  • Returns for exchanges are accepted with our authorization only. Items sent without authorization will be refused.
  •  For the safety of your return, please initiate an exchange with us, BEFORE sending anything back. We like to be aware of the exchanges, in case anything gets lost in the mail. We will returning  packages that we have no prior initiated exchange request. So please initiate any exchanges before mailing anything back.
  • One the exchanged item is received, you will be issued a code to use your exchange credit towards another purchase. Exchanges will not be issued as a refund on any other orders.  Shipping charges on new orders using exchange codes will apply, as with any new order.
  • In the event you have any issues with an item of clothing or shoes, or would like to exchange an item of clothing or shoes, contact us, PRIOR TO WEARING/ALTERING ANY ITEMS,  using the forms on the "Contact Us" page for help resolving any problems, WITHIN 3 CALENDAR DAYS FOLLOWING DELIVERY. Any inquiries about exchanges/issues more than 3 calendar days after delivery will not be considered for exchanges/remedy. There will be NO EXCEPTIONS to this.
  • There will be no exceptions to any requests falling outside of the 3 calendar days period for exchange following delivery.
  • If you find any damages to any items received, please notify us with 3 DAYS OF THE DELIVERY DATE for a return authorization. CLAIMS FOR ANY DAMAGE MUST BE MADE WITHIN 3 CALENDAR DAYS FOLLOWING DELIVERY. No resolution will be offered for any issues that you contact us about outside of that period will have no resolution, so please check over your items upon receipt.
  • PLEASE INCLUDE YOUR ORDER NUMBER IN YOUR EMAIL CORRRESPONDENCE.
  • We will contact you back to move forward with the exchange. If a return tracking number is not provided to us within 24 hours of our confirmation of your intent to send items back for an exchange, the exchange will not be honored. We will make necessary time adjustments for weekends and holidays.
  • Each exchange will have to be handled the same. PLEASE do not send things back without contacting us before.
  • Exchanges will not be considered on any items that are received back to us with any stains or damage, so we suggest that you do not try on any items while wearing makeup or heavy amounts of deodorant.
  • Swimwear purchases are final sales.
  • Any discounts used at the time of purchase do NOT apply on clothing exchanges. 
  • An additional shipping charge will apply on clothing exchanges for the exchanged item to be sent to you, which will be sent to your via invoice.
  • If you would like to exchange a clothing item, within 3 calendar days of the date of delivery, the exchanged item will depend on availability.
  • Exchanges must be initiated via email.
  • ITEMS WITH TAGS AND/OR LABELS REMOVED WILL NOT BE ELIGIBLE FOR EXCHANGE. If we receive an item that has has any of the tags or labels removed, we will not honor any exchanges. You will be responsible for postage for sending items back to you that have had the tags or labels removed. We suggest that you try items on before removing any label.

RETURN AUTHORIZATIONS

  • In the event that you have received an incorrect item or a damaged item, you will have to notify us via email within 3 days of delivery. We will provide you with a return shipping label. The item must be shipped back within 3 days or the return will become invalid. We will not reprint return labels after the 3 day period. If you are unable to send the item back, you will need to notify us within the 3 day period following the return label being sent to you.

Bloodline Rich Apparel Pre-Order Policy

At Bloodline Rich Apparel, we value our customers and strive to provide the best shopping experience. To maintain transparency, quality assurance, and customer satisfaction, the following policy applies to all pre-ordered items.

     

    1. Pre-Order Overview

    • Pre-order items are products that are not currently in stock but are available for purchase in advance.
    • All pre-order items will have the estimated shipping and delivery date listed in both the product title and description at the time of purchase.

    2. Payment Terms

    • Full payment is required at the time of purchase to secure your order.
    • Payments are processed immediately, and the order is placed with our manufacturer/supplier.

    3. Shipping & Delivery

    • Estimated delivery dates are provided at checkout and are based on supplier timelines.
    • While we strive to meet all estimated dates, delays outside of our control (supplier delays, customs, or shipping carriers) may occur.
    • Customers will be notified promptly if any changes to the delivery timeline arise.
    • All pre-order purchases are final sale and non-refundable.
    • No cancellations or exchanges are accepted on pre-orders unless a defect is confirmed.

    4. Refund & Cancellation Policy

    • All pre-order sales are final. No cancellations, refunds, or exchanges are accepted once the order has been placed.
    • In the rare event of a manufacturing defect or fulfillment error, BloodlineRich Apparel will honor a replacement or store credit after reviewing the claim.

    5. Quality Assurance

    • Every pre-order item undergoes a strict quality inspection before shipping to ensure it meets Bloodline Rich Apparel’s standards.
    • If your item arrives damaged or defective, you must notify us within 7 business days of delivery with photo evidence so we can resolve the issue.

    6. Customer Satisfaction Commitment

    • Our team is committed to keeping you updated on the status of your pre-order.
    • We provide email updates at key points in the process (confirmation, processing, shipping).
    • Customers may contact us anytime with questions regarding their order status at 

     


    BLOODLINERICH PREORDER & REFUND POLICY



    At BloodlineRich, we design and release limited-edition pieces that are produced through our preorder system to guarantee exclusivity and quality.


    Please read our updated Preorder & Refund Policy, effective January 2025

    1. Preorder Production

    • Preorders are made-to-order items that are produced once your order is placed.
    • Estimated shipping dates are provided at checkout but are subject to change due to supplier schedules or global shipping conditions.

    2. Refunds & Cancellations

    All preorders are final sale. Because each preorder is reserved specifically for the customer, we do not offer refunds, cancellations, or exchanges once an order has been placed.

    • Refunds will not be issued due to shipping or customs delays beyond BloodlineRich’s control.

    3. Shipping Delays

    • Customs delays, government shutdowns, weather disruptions, and other unforeseen events may affect delivery times.
    • We will communicate updates promptly and ensure all orders are fulfilled as soon as shipments are cleared.

    4. Extended Delays

    • If a preorder delay extends beyond 90 days from the original estimated delivery, customers may request a store credit or exchange for another available product of equal value.

    5. Transparency & Updates

    • Customers will be notified via email and our website regarding any major updates, container clearance status, or tracking details once available.

    By placing a preorder with BloodlineRich, you agree to these terms and acknowledge that delays related to customs, shipping, or production are not grounds for cancellation or refund.

    We thank you for being part of our family and for trusting BloodlineRich to deliver with excellence — even through unexpected challenges.